TVP Technology Voucher-Successful Cases

Traditional logistics platforms require customers to make reservations by phone. After the logistics platform has been upgraded and transformed through technology, customers only need to use mobile phone software to make reservations, without having to make phone calls (or wait for telephone operators), which reduces the service costs of the logistics platform.​

In the past, you could only make an appointment by phone. After the upgrade, an online appointment system was added. You can enter your address, select the maintenance time, etc. online, and complete the appointment. There is no need to make an appointment by phone anymore.

First, use the POS system (point of sale management system) to record the purchase records of individual customers. Then provide points rewards according to the customer's consumption record, which can more effectively attract customers to consume again and improve customer loyalty.

An accounting and secretarial service system was developed. The system’s functions include automatically reminding clients to file their annual tax returns. The accounting firm can understand and follow up on the client’s status in the system.

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​A CRM system (Customer Relationship Management System) was developed to enhance electronic member management, integrating all member information into the CRM and connecting it to the website and mobile APP. New features include: member card registration (no manual operation required), members can log in to their own member accounts to check progress, points, etc.

The traditional way of ordering in a tea restaurant is for the staff to manually record the food that the customer wants to order. After adding mobile phone software and WeChat applets to order food, customers can now place their own orders and start placing orders before they arrive at the tea restaurant, reducing the manual expenses of the tea restaurant.

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